FAQ

Special Reminder:
Due to COVID situation, materials and international shipping may be suspended or delayed.  After we received orders, we will contact you asap. Please leave us a valid email address that we can contact you.  And please check your spam mail if you have not received our re-confirmed email for 2 to 3 days.  Please leave a valid phone number for shipping so your local delivery person / postman will be able to reach you if they have any difficulty to deliver to your address.

Products and Orders:
As all our products are made by hand, we do not have a lot of stocks and we will make according to your order.

Shipping Cost:
Local shipping (Japan): 300yen for within 1kg.

We use EMS for International Shipping.
International shipping:
Asia: 1400Yen (within 500g) For example: up to 40pcs of eco-masks
(Cambodia, Hong Kong, Macao, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam (EMS shipping to China is temporary suspended due to COVID-19)

North America, Europe, Oceania: 2000Yen (within 500g) For example: up to 40pcs of eco-masks
(New Zealand, Canada, Finland, France, Germany, Mexico, Netherlands, United Kingdom, Austria, Belgium, Denmark, Hungary, Italy, Lithuania, Luxembourg, Monaco, Norway, Portugal, Spain, Sweden, Switzerland, Panama)
(EMS shipping to United States is temporary suspended due to COVID-19)

Size & Measurements: (Eco Masks):
It is very important to select the right size of Eco Mask, if it is too small, your ears may get painful for long hours wearing, and it cannot cover your face properly.  If it is too lose, water droplets may get into your nose and mouth.  Please click here to see the detail and demo of our eco-masks.

If you have any queries, please contact us by momozazajapan@gmail.com.
You can reach us by our Instagram and Facebook Page.

Single, Double, Double Cool Touch Gauze:
Please click here for more detail.